Apparently US regulators are considering what to do about WiFi phone callson planes. Their rationale is that many passengers think that people making phone calls is annoying.
But is that the real reason? If airlines were worried about passenger comfort would they allow the seat-back satellite phones? Is the difference here, perhaps, that they can charge a lot for calls? (Kind of another net neutrality debate, but at 37 000′.)
Similarly, if customer comfort was a priority, surely we?d get more leg space. And better air. And fewer jerks that sit in front of you and recline the seat immediately after take-off.